Support

We are here to help

Do you need 24/7 service?

We established "24 hour" service because our customers needed that type of response. Our support services include helping customers to understand the correct use of a product and trouble shooting issues. We can also schedule a trip for maintenance repairs or for a system upgrade. Our company has innovative hardware service support agreements that guarantee response to your trouble calls. Our clients that have Leases or Maintenance Agreements with 365app receive next-day service 90% of the time.

365app service vehicles that are stocked with parts

The 365app warehouse maintains a large inventory of equipment for timely installation and service. Our service vehicles are fully stocked to keep the security system downtime to a minimum.

Preventive maintenance and service agreements

365app understands that the needs of each company are different and so we have developed customized support agreements for service needs. Preventive maintenance is the planned maintenance of plant infrastructure and equipment with the goal of improving equipment life by preventing excess depreciation and impairment. This maintenance includes adjustments, cleaning, lubrication, repairs and replacements.

Test and inspections

Test and inspections are scheduled service calls made by specially trained technicians to ensure your system's components are functioning correctly. Test and inspections extend the life of your system and optimizing your investment.

Site Surveys

Does your security system truly meet your specific needs? Does it provide the benefits available from using the latest technology? Are there areas of your building that are unsecure or vulnerable to attacks or break-ins? These are the type of questions our site surveys answer.

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